Privacy Policy

1. Information We Collect

We may collect and process the following types of information:

• Personal Information — information you provide, such as your name, email address, phone number, and other contact details when signing up, requesting information, or purchasing from us.
• Transactional Information — details about your purchases, including transaction history and payment details. Payment processing is managed by secure third-party providers; we do not store your payment details directly.
• Communications — information you provide through conversations with us via phone, email, SMS, WhatsApp, or other channels.
• Technical Information — information gathered through your use of our website, including IP address, browser type, and browsing patterns. This helps us enhance our website and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services — processing your information allows us to manage your requests, purchases, and account, as well as to provide ongoing customer support.
• For marketing and communication — where you have given consent, we may contact you by email, SMS, or WhatsApp with information about your enquiry, your booked appointment, our services, and related updates. You can update your marketing preferences at any time.
• To improve our services — we analyse usage patterns and feedback to enhance the quality of our offerings, customer interactions, and user experience.
• For legal and security reasons — we may use your information to enforce our terms, protect our rights, and comply with legal obligations.

3. Consent for SMS and WhatsApp

Where our forms ask you to opt in to contact by text message or WhatsApp, that consent is given by ticking an unticked box, and is recorded against your record. You can withdraw it at any time by replying to any message asking us to stop, or by emailing us at the address below. Withdrawing consent for messaging does not affect our ability to contact you about an appointment you have booked.

4. Sharing Your Information

We may share your data in the following situations:

• With trusted service providers — we share your data with third-party providers, including Stripe and GoHighLevel, who help us operate our business. These providers are bound by strict data protection obligations.
• Legal compliance — we may disclose information if required by law or to protect our rights, customers, or others.
• In business transfers — in the event of a business sale, merger, or reorganisation, your data may be transferred to the new entity as part of the transaction.

5. Security of Your Information

We implement industry-standard measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Despite our efforts, no online service is entirely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights Under UK Law

As a UK-based business, we adhere to the UK General Data Protection Regulation (UK GDPR). Under this regulation, you have the following rights:

• Access — you may request access to the personal data we hold about you.
• Correction — you can request correction of any inaccuracies in your data.
• Deletion — you have the right to request the deletion of your personal data, subject to certain legal conditions.
• Restriction — you may ask us to restrict the processing of your personal data in specific circumstances.
• Opt out of marketing — you can withdraw your consent for marketing communications at any time by following the unsubscribe instructions in our emails, replying to any message asking us to stop, or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar technologies, including the Meta Pixel, to improve your experience on our website, analyse website traffic, and support our advertising efforts. You can manage your cookie preferences in your browser settings.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, or reporting obligations.

9. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy applies solely to our Services. We recommend reviewing the privacy policies of any linked sites.

10. Changes to This Privacy Policy

We may occasionally update this Privacy Policy. We will notify you of significant changes via email or through our website. The date of the latest update will always be displayed at the top of this policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at [email protected].